Refunds or exchanges will be considered under the following circumstances:

• Damaged or Spoiled Products: If you receive food items that are damaged or spoiled, you may be eligible for a refund or exchange.
• Incorrect Orders: If you receive an incorrect item or your order is incomplete, we will correct the issue by providing a refund or sending the correct items.
• Quality Issues: If the food items do not meet your expectations in terms of quality, please contact us to discuss the issue and potential solutions.

To be eligible for a refund or exchange, please ensure the following:

• The issue is reported within 30 minutes of receiving the product.
• The food items are unused and in their original packaging, if applicable.
• You provide proof of purchase, such as a receipt or order confirmation.

Certain items are not eligible for refunds or exchanges, including:

• Perishable goods that have been opened or partially consumed.
• Food items that have been tampered with or altered in any way after delivery.

To request a refund or exchange, please follow these steps:

• Contact Us: Reach out to our customer service team within 30 minutes of receiving your order. Provide your order number, details of the issue, and any relevant photos.
• Review: Our team will review your request and determine eligibility based on the conditions outlined above.
• Resolution: If your request is approved, we will process the refund to your original payment method or arrange for an exchange. Refunds may take 5-7 business days to appear on your statement.

For any questions or concerns regarding our refund policy, please contact us at:

• Email: cakesbakeries@gmail.com
• Phone: +91 - 83109 18712
• Address: Cakes & Bakeries, 264, AECS Layout, Bookefield, Bengaluru, Karnataka, 560037